Return Policy
Return Policy
At Ridley's Top Shop, we want you to be completely satisfied with your purchase! If you’re not happy with your order, we’re here to help.
Returns & Exchanges
✅ 30-Day Return Guarantee – You have 30 days from the delivery date to request a return or exchange.
✅ Item Condition – Products must be unused, in original packaging, and in resellable condition to be eligible for a return.
✅ Damaged or Defective Items – If you receive a damaged or defective item, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
How to Initiate a Return
1️⃣ Contact our support team at Ridleystopshop@gmail.com with your order number and reason for return.
2️⃣ We’ll provide return instructions and an approved return shipping address.
3️⃣ Once we receive and inspect your item, we’ll process your refund or exchange within 5-7 business days.
Refund Policy
- Refunds are issued to your original payment method once the return is approved.
- Shipping fees are non-refundable (unless the item is defective or incorrect).
- If an order is lost or delayed in transit, please reach out so we can assist you.
Non-Returnable Items
- Clearance or final sale items
- Personalized or custom-made products
- Items returned after 30 days
We value our customers and strive to provide the best shopping experience. If you have any questions, feel free to contact us anytime! 😊